The Practice Marketing Podcast

3 Front Desk Scripts to STOP Holiday Cancellations! w/ Dee Bills, Front Office Guru

Neil Trickett, PT Season 6 Episode 50

Are holiday cancellations stressing you out?

Dee Bills successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%.

Now, with Front Office Guru, she helps private practice owners build a WINNING front desk team…and crucially, stop losing MONEY from your front desk! 

Today, she’ll teach us how to prevent holiday cancellations before they start. You'll learn...

  • How much money PTs lose from the front desk
  • Scripts for: standard plan of care, confirming appointments, and getting patients booked even when your schedule is full
  • Common objections patients give during the holidays

This is one episode you'll want your front desk to listen to!